Refund policy

🛍️ Return, Exchange & Refund Policy (India – Clothing Store)

1. Return & Exchange Window

We offer returns and exchanges within 7 days of delivery.

To be eligible:

  • Items must be unused, unworn, unwashed
  • Original tags and packaging must be intact
  • The product must not have stains, perfume, or damage

2. Exchanges (Size / Fit Issues)

We offer free exchange for size issues (one time per order), subject to availability.

  • If your size is unavailable, you can choose:
    • Another product of equal value, OR
    • Store credit

3. Returns (Refund Requests)

Returns are accepted only in the following cases:

  • Wrong product delivered
  • Damaged or defective item
  • Product significantly different from description

📸 Important: You must provide an unboxing video as proof for damaged/wrong items.

4. Refunds

Once your return is received and inspected:

  • Prepaid Orders (UPI / Card / Net Banking):
    Refund will be processed to the original payment method within 5–7 business days
  • Cash on Delivery (COD) Orders:
    Refund will be processed via bank transfer or UPI within 5–7 business days

5. Reverse Pickup

  • We offer reverse pickup service in most locations
  • If reverse pickup is unavailable, customers must self-ship the product
  • Return shipping cost will be reimbursed (only for valid returns)

6. Non-Returnable Items

  • Innerwear / lingerie
  • Accessories (unless damaged)
  • Items purchased on clearance or sale
  • Customized or altered products

7. Order Cancellation

  • Orders can be canceled within 12 hours of placing the order
  • Orders already shipped cannot be canceled

8. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account
  2. Contact your bank or payment provider
  3. If still unresolved, contact us

9. Contact Us

📧 Email: amies.help@gmail.com
📱 WhatsApp: 9505907430
🕒 Support Hours: Mon–Sat, 10 AM – 6 PM

⚠️ Important Tips for Indian Clothing Stores

  • Keep 7-day return policy (common in India)
  • Always ask for unboxing video proof to prevent fraud
  • Clearly mention “no return on sale items”
  • Offer size exchange instead of refunds to reduce losses
  • COD refunds should never be cash — always UPI/bank